Privacy Policy

Introduction

Through the Looking Glass Groomery ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at lookingglassgroomery.com.

Information We Collect

We collect information that you provide directly to us, including:

• • Contact Information: Name, email address, phone number, and mailing address
• • Pet Information: Pet name, breed, age, weight, health conditions, vaccination records, and grooming preferences
• • Appointment Details: Booking history, service preferences, and scheduling information
• • Payment Information: Payment method details processed securely through our payment providers
• • Communications: Messages, inquiries, and feedback you send us
• • Photos and Media: Photos of your pet taken during grooming sessions

How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our grooming services
• • Schedule and manage appointments
• • Communicate with you about services, appointments, and promotions
• • Process payments and send transaction confirmations
• • Maintain pet health and grooming records for better service
• • Share photos of your pet on social media (with your consent)
• • Respond to your inquiries and provide customer support
• • Comply with legal obligations

Photo Usage & Social Media

We love showcasing our furry clients! With your consent, we may share photos of your pet on our social media accounts (Instagram, Facebook, TikTok) and website. You can opt out of photo sharing at any time by letting us know. If you've previously consented and wish to have photos removed, please contact us and we'll remove them promptly.

Information Sharing

We do not sell your personal information. We may share your information with:

• • Service Providers: Third parties that help us operate our business (payment processors, booking systems, email services)
• • Legal Requirements: When required by law or to protect our rights
• • Business Transfers: In connection with a merger, sale, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• • Right to Know: Request information about what personal data we collect and how we use it
• • Right to Delete: Request deletion of your personal information
• • Right to Opt-Out: Opt out of the sale of your personal information (we don't sell your data)
• • Right to Non-Discrimination: You won't receive different service for exercising your privacy rights

To exercise these rights, please contact us using the information below.

Cookies & Tracking

Our website may use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Pet health records and grooming history may be retained longer to ensure continuity of care for your pet.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: